客戶服務(台灣)

【線上購物相關】
因涉及顧客個人隱私,請直接致電
LAURA MERCIER 蘿拉蜜思客戶服務專線:
0800-001-080
服務時間: 週一至週五 AM09:00 - PM12:00,PM01:00 - PM05:00
(例假日與國定假日除外)
*撥打時建議請準備好您的【訂單編號】
(防疫期間客服人員分流上班,如遇忙線中,請稍後再撥,敬請見諒!)

【商品相關/品牌活動/其他】
請來信至
LAURA MERCIER 蘿拉蜜思客戶服務信箱:
lauramercier@shiseido.com.tw
客服專員將於兩個工作天內回覆(例假日與國定假日除外),敬請耐心等候

Answers
01. Does Laura Mercier Cosmetics test on animals or are your products vegan?
Laura Mercier does not test on animals nor do we ask others to test on our behalf, except where required by law. Laura Mercier is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards.

02. Do your products contain animal ingredients?
We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. We do use animal bi-products, such as lanolin and beeswax, in some of our products. For a complete list of ingredients for a product, please click on the ingredients tab on the product's detail page.

03. Where can I look up the ingredients for each product?
You can find the full list of ingredients for each Laura Mercier product on its respective product page on lauramercier.com.tw. You can also reach out via Customer Service to ask further questions.

04. Do your products contain parabens?
Some Laura Mercier products do contain Parabens. Parabens are preservatives and have been commonly used in consumer products for many years. Paraben use in cosmetics is fully permitted by regulatory authorities in Japan, Asia, the US and Europe. Preservatives, including Parabens, are necessary in cosmetics to prevent product deterioration. They play an essential role in ensuring the quality of cosmetic products and the safety of the consumers who use them.

05. Do you have products that contain talc?
Yes, some Laura Mercier products contain Talc. Talc is commonly used as an ingredient in not only cosmetics, but also pharmaceuticals and food products. For many years it has been used safely around the world.

06. How can I order from Laura Mercier?
You can order from Laura Mercier by shopping online at lauramercier.com.tw

07. Are your products safe for pregnant women?
We take the safety of our products very seriously and are confident about the safety of the ingredients we use in our products. However, we recommend that you consult your physician to determine whether a product you are currently using is safe for you during pregnancy.

08. Are your products gluten free?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, we do not claim that any of our products are gluten free, as they are processed in manufacturing plants where products containing gluten ingredients are also made.
客戶服務(台灣)

【線上購物相關】
因涉及顧客個人隱私,請直接致電
LAURA MERCIER 蘿拉蜜思客戶服務專線:
0800-001-080
服務時間: 週一至週五 AM09:00 - PM12:00,PM01:00 - PM05:00
(例假日與國定假日除外)
*撥打時建議請準備好您的【訂單編號】
(防疫期間客服人員分流上班,如遇忙線中,請稍後再撥,敬請見諒!)

【商品相關/品牌活動/其他】
請來信至
LAURA MERCIER 蘿拉蜜思客戶服務信箱:
lauramercier@shiseido.com.tw
客服專員將於兩個工作天內回覆(例假日與國定假日除外),敬請耐心等候

Answers
01. Does Laura Mercier Cosmetics test on animals or are your products vegan?
Laura Mercier does not test on animals nor do we ask others to test on our behalf, except where required by law. Laura Mercier is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards.

02. Do your products contain animal ingredients?
We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. We do use animal bi-products, such as lanolin and beeswax, in some of our products. For a complete list of ingredients for a product, please click on the ingredients tab on the product's detail page.

03. Where can I look up the ingredients for each product?
You can find the full list of ingredients for each Laura Mercier product on its respective product page on lauramercier.com.tw. You can also reach out via Customer Service to ask further questions.

04. Do your products contain parabens?
Some Laura Mercier products do contain Parabens. Parabens are preservatives and have been commonly used in consumer products for many years. Paraben use in cosmetics is fully permitted by regulatory authorities in Japan, Asia, the US and Europe. Preservatives, including Parabens, are necessary in cosmetics to prevent product deterioration. They play an essential role in ensuring the quality of cosmetic products and the safety of the consumers who use them.

05. Do you have products that contain talc?
Yes, some Laura Mercier products contain Talc. Talc is commonly used as an ingredient in not only cosmetics, but also pharmaceuticals and food products. For many years it has been used safely around the world.

06. How can I order from Laura Mercier?
You can order from Laura Mercier by shopping online at lauramercier.com.tw

07. Are your products safe for pregnant women?
We take the safety of our products very seriously and are confident about the safety of the ingredients we use in our products. However, we recommend that you consult your physician to determine whether a product you are currently using is safe for you during pregnancy.

08. Are your products gluten free?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, we do not claim that any of our products are gluten free, as they are processed in manufacturing plants where products containing gluten ingredients are also made.